Warranty Policy

The components sold by Audio Video Connection carry an individual manufacturer's warranty.

Return Policy

Audio Video Connection will accept products for return for a period of 14 days from date of sale provided:

A. the item is not a Special Order item

B. item is in new condition completely intact with all cables, accessories, manuals, etc. included in the original box.

A restocking fee of $10.00 will apply on all returned products. Special Order items may not be returned except in the case of defects and will receive exact replacement only. No credit will be issued for Special Order items. Deductions for returned products: Any item which is returned in incomplete condition, i.e. missing cables, manuals, remotes, etc. will be subject to a charge at Audio Video Connection's sole discretion. In the event that you are charged by Audio Video Connection for items missing and the items are returned within 7 days, you will be credited for the amount charged upon return of the missing items. Other conditions may apply to certain items. Contact your Audio Video Connection for more details.

Damaged Merchandise

UPS damage claim:

If you can visually see that the product has been damaged, REFUSE to accept the shipment from the carrier. If you discover damage to the product after you have already accepted and signed for the shipment, Audio Video Connection immediately. (Important note: DO NOT SHIP THE PRODUCT BACK TO US AT THIS TIME! Doing so will void any damage claim with UPS.) The manufacturer will contact UPS and arrange to have an inspector come to your premises and visually inspect the package for damage. If UPS approves the claim, Audio & Video Connection will then send you a replacement product, and UPS will pick up the damaged product for return to manufacturer.

Common carrier (truck) damage claim:

All truck shipments are F.O.B. manufacturer's warehouse. The manufacturer's obligation ends when the carrier picks up the product at our warehouse. All damage claims must be made by the customer to the trucking company. If you can visually see that the product has been damaged in transit, make a notation on the Bill of Lading before signing it. It is also helpful if you can take a photograph of the damage. It is important to make your claim to the shipper within 24 hours of receipt of the damaged product. Call Audio Video Connection if you need further assistance in filing your claim.

Defective Merchandise

If you receive defective merchandise, call Audio Video Connection to obtain a Returned Merchandise Authorization. Please be prepared to provide the following information:

1. Name/Company Name and Telephone Number
2. Part# and Serial# (if applicable)
3. Audio Video Connection Receipt# and date of purchase
4. A complete description of the problem.

RMA Numbers are valid for 30 days. Items should be returned to manufacturer (with a copy of the original invoice) freight prepaid. (the manuvfacturer will pay for return shipment of replacement parts.) Any item returned beyond the 30 day RMA period, without a valid RMA number, or sent C.O.D. will be refused. Merchandise must be in the original box and must include all manuals, remotes, cables, packing and other materials. The RMA number should be prominently displayed on the shipping label of each box containing returned product. Do not write on the box itself. Test thoroughly any item which you suspect to be defective. A check-out fee of $25.00 will be charged for any item which is returned as defective, and subsequently found to be non-defective by the manufacturer technicians. Freight charges for the non-defective product will be the responsibility of the customer.

Advance Replacement

Audio Video Connection policy does not allow for advance replacements. Defective or damaged merchandise must be received by the manufacturer before replacement products can be released.